Our Client Engagement Process
At ECCM, we have Created Just the Right Approach to Manage your Debtors and Improve your Cash Flow.
Understanding Your Company and True Needs
We Value each Client and Understanding’s that each Client has Unique Requirements. Our Team is Looking Forward to Discuss your Current Situation to Gain an In-Depth Understanding of your Requirements.
Contractual Formalities
A signed contract between Client and ECCM Completion of Client Information Form Client Provides a List of Accounts to be Handed Over as well as Supporting
Documentation (Work Assignment)
ECCM Administration
Our Team will Create a Client Account, Debtors Accounts, Update Balances of Existing Accounts, and Provide Access Details to the Client to our Administration System.
ECCM Call Centre
Make Promise to Pay (PTP) with Debtors. Follow Up on Broken PTPs. Automatic Traces are Performed on Debtors with Incorrect Contact Details at NO COST to the Client.
Debtor Management
Our Administration System Handles the Management of Accounts. The Current Status of the Account is Tracked at all Times. All Actions and Communication on the Account is Recorded.
Management Reports
The Client will have Direct Access to the Administration System and can Monitor Progress on all Matters Handed to ECCM and can draw a report. Customised reports are available on request. Detailed Billing Report is enclosed with the invoice.
Your Benefits
Increased Cash Flow
In our previous experience it pays to take action as soon as possible.
Customer Retention
ECCM retains a high volume of our customers and generate relationships with them.
Peace of Mind
More time for you to focus on your business.
Transparent Process
Our credit control administration process provides you with proven results with full access to reports.
Cost Saving
Among the lowest fees in the industry, clients can establish the cost of collection upfront. A fixed commission rate is charged and no additional fees are added, whatsoever.